Job Details

Job Details

1st Line Support

  • Posted on : 1/11/2025
  • Job Location : Gateshead
  • Compensation : £26,000
  • Type : Permanent
  • Job Description :

    This client are one of the UK's fastest growing consultancies with a local presence.
    The successful candidate will be responsible for being the main point of contact for a full team of staff who have questions, queries or issues with software and hardware within the business.

    Duties and Responsibilities:
    *1st line support
    *Logging new tickets and keeping existing tickets up to date
    *Acquiring updates from the IT Manager on any outstanding tickets and passing these on to internal staff members
    *Providing a quick first response to customers
    *Providing basic IT technical support, resolving tickets at the point of logging where possible
    *Setting expectations in terms of timescales and required actions
    *Providing technical services to set up new PCs and printers.

    Knowledge and Experience:

    *Experience in a 1st Line Support role
    *Excellent communication and customer service skills
    *Ability to find and resolves problems
    Salary and Benefits:

    *Annual salary increases
    *Monday - Friday 8.45am - 5.30pm

    This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks

    If you are interested in this opportunity, please click on Apply Now

    *Excellent communication and customer service skills
    *Ability to find and resolves problems
    Salary and Benefits:

    *Annual salary increases
    *Monday - Friday 8.45am - 5.30pm

    This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks


    If you think this is the opportunity for you, click Apply now.