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Our client is a leading commercial property specialist with a major UK presence. This is a role for an experienced Call Centre Advisor to work in a busy contact centre environment. Your working hours will on a rota to covering hours of 8am - 10:00pm Monday to Saturday and Sunday 10am – 4pm. As a Contact Centre Advisor your responsibilities will be: - Overall responsibility for managing all online leads, including general enquiries and new sales enquiries- Accurately recording and re-diarising telephone conversations or call attempts with the view of appointing customers, using the CRM- Liaising with Sales Managers to ensure leads and appointments are channelled through to the right teams in a timely manner- Prospective calls to end-of-term leads, with the aim of re-appointment- Confirming and booking appointments with the Sales Management Team and reconfirming with the customer- Providing feedback on call outcomes to drive improvements to the business process- Updating conversion figures to ensure sales conversion rates meet the set standards- Assisting with management of inbound leads from specific seasonal campaigns/eventsAs a Contact Centre Advisor you will need: - Good PC, literacy and telephone skills- Have excellent customer service and sales skills- Confident communication skills- Attention to detail- Enthusiastic work attitude- Be a team playerAs a Contact Centre Advisor you would receive: - 29 days holiday (including bank holidays) - Free on-site parking- Local transport links perfect for the location- Contributory Pension Scheme- Health care scheme available with a contribution- Excellent career progression and development planningClick the apply button to process your application now.
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