Job Details

Job Details

Senior Call Centre Advisor

  • Posted on : 11/27/2024
  • Job Location : Brentwood
  • Compensation : £29,000 + benefits
  • Type : Permanent
  • Job Description :

    Our client is a leading commercial property specialist with a major UK presence.
    This is a role for an experienced Call Centre Advisor to work in a busy contact centre environment.
    Your working hours will on a rota to covering hours of 8am - 10:00pm Monday to Saturday and Sunday 10am – 4pm.

    As a Contact Centre Advisor your responsibilities will be:
    - Overall responsibility for managing all online leads, including general enquiries and new sales enquiries
    - Accurately recording and re-diarising telephone conversations or call attempts with the view of appointing customers, using the CRM
    - Liaising with Sales Managers to ensure leads and appointments are channelled through to the right teams in a timely manner
    - Prospective calls to end-of-term leads, with the aim of re-appointment
    - Confirming and booking appointments with the Sales Management Team and reconfirming with the customer
    - Providing feedback on call outcomes to drive improvements to the business process
    - Updating conversion figures to ensure sales conversion rates meet the set standards
    - Assisting with management of inbound leads from specific seasonal campaigns/events

    As a Contact Centre Advisor you will need:
    - Good PC, literacy and telephone skills
    - Have excellent customer service and sales skills
    - Confident communication skills
    - Attention to detail
    - Enthusiastic work attitude
    - Be a team player

    As a Contact Centre Advisor you would receive:
    - 29 days holiday (including bank holidays)
    - Free on-site parking
    - Local transport links perfect for the location
    - Contributory Pension Scheme
    - Health care scheme available with a contribution
    - Excellent career progression and development planning

    Click the apply button to process your application now.